SHIPPING INFORMATION
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? MenuHOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Orders placed with Standard Shipping can take up to 1-3 business days to be processed and shipped. Orders with Expedited Shipping methods placed before 11 AM PT (2 PM ET) will be processed and shipped the same day. Expedited Orders placed after 11 AM PT (2 PM ET) will be processed and shipped the following business day. Expedited Orders placed on Friday after 11 AM PT (2 PM ET) and over the weekend will be shipped on the following Monday (excluding holidays).
You will receive an email with shipping confirmation and a tracking number once your order is labeled. Tracking information for your shipment will typically be updated by the carrier within 24-48 hours of shipment. Please note that orders placed on weekends will begin processing the following
HOW DO I TRACK MY PACKAGE?
Once your order has been shipped, you will be emailed a shipping confirmation that includes the tracking number for your package. To see tracking updates, please click on “Track Package” in the shipping confirmation email. If you have lost your shipping confirmation email, please contact Customer Service via Chat, select Order Status and enter in the Order Number.
Tracking information for your shipment will typically be updated by the carrier within 24-48 hours of shipment.
During times of high package volume, shipping carriers may experience delayed or missing shipment scans while in transit.
HOW LONG DOES US SHIPPING TAKE?
| Free Standard Shipping – (For orders over $75) | Free | Delivered 3-8 Business Days |
| Standard Shipping – (For orders less than $75) | $9.95 | Delivered 3-8 Business Days |
| Express Shipping – (Order before 11 am PT – Shipped same business day) | $14.95 | Delivered 2-4 Business Days |
| Priority Express Shipping – (Order before 11am PT – Shipped same business day) | $22.95 | Delivered 2-3 Business Days |
| Next Day Shipping – (Order before 11 am PT – Shipped same business day) | $34.95 | Delivered 1-2 Business Days |
Please note that the above timelines for shipping apply to the 48 contiguous states only. Expedited delivery to rural and remote locations may require an additional 1–2 business days.
Delivery to Alaska, Hawaii, US territories and Military Addresses:
Delivery to Alaska, Hawaii, US territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands) APO, FPO & DPO Boxes: Shipping will automatically default to the USPS ship method. Delivery is generally longer than our standard 3-8 business day standard shipping. Unfortunately, no expedited shipping options are available at this time.
HOW LONG DOES INTERNATIONAL SHIPPING TAKE?
| Country / Region | Shipping Method | Shipping Fee (USD) | Estimated Delivery |
|---|---|---|---|
| Canada For orders over $100 | Free Standard Shipping (DDP) | Free | 4-8 Business Days |
| Canada For orders under $100 | Standard Shipping (DDP) | $9.95 | 4-8 Business Days |
| Canada | Express Shipping (DDP) | $14.95 | 2-3 Business Days |
| Mexico | Express Shipping (DDP) | $14.95 | 2-3 Business Days |
| United Kingdom | Standard Shipping (DDP) | $9.95 | 4-8 Business Days |
| United Kingdom | Express Shipping (DDP) | $14.95 | 3-5 Business Days |
| Europe Zone 1 Countries include: Germany, France, Netherlands, Spain, Belgium, Luxembourg, Ireland, Italy, Portugal, and Sweden | Standard Shipping (DDP) | $9.95 | 5-8 Business Days |
| Europe Zone 1 Countries include: Germany, France, Netherlands, Spain, Belgium, Luxembourg, Ireland, Italy, Portugal, and Sweden | Express Shipping (DDP) | $19.95 | 3-5 Business Days |
| Europe Zone 2 Austria, Cyprus, Denmark, Finland, Greece, Malta, Norway, Switzerland | Express Shipping (DDP) | $19.95 | 3-5 Business Days |
| Europe Zone 3 Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Montenegro, Poland, Romania, Slovakia, Slovenia | Standard Shipping (DDP) | $19.95 | 6-10 Business Days |
| Australia(order value not to exceed $650USD) New Zealand(order value cannot exceed $600USD) | Standard Shipping (DDP) | $14.95 | 6-10 Business Days |
| Australia and New Zealand | Express Shipping (DDP) | $19.95 | 3-5 Business Days |
| United Arab Emirates | Express Shipping (DDP) | $24.95 | 3-5 Business Days |
| AsiaCountries include: Japan, South Korea & Singapore(order value not to exceed $300USD) | Standard Shipping (DDP) | $19.95 | 6-10 Business Days |
| AsiaCountries include: Japan, South Korea & Singapore | Express Shipping (DDP) | $24.95 | 3-5 Business Days |
* Excludes Delivered Duties Paid (DDP)
Taxes + Duties On International Orders MenuTaxes + Duties On International Orders
For international orders, Delivered Duties Paid (DDP) will be included in the final amount of your order upon checkout. This will provide our customer with 100% visibility to fully landed costs, faster delivery with no delays or unanticipated fees at delivery.
VICI is not in control of any country specific tariffs or duties imposed on your order by your respective government. If you used a promotional code on your order, you will be charged taxes + duties on the original price of the items.
International P.O. Boxes
We are unable to deliver to International Post Office (PO) box addresses. Our international courier can only accept deliveries to standard addresses.
ADDITIONAL SHIPPING INFORMATION
Orders submitted after 11AM PST on Fridays will be processed the following Monday, as our warehouse is closed on Saturday + Sundays. In the event of a holiday falling on a Monday, your order will be processed on the subsequent Tuesday.
Preorder items are not eligible for Express, Priority Express, or Next Day shipping, as these items often ship separately at a future delivery date.
VICI is not responsible for lost or stolen packages. If your package arrives damaged, you must contact our Customer Care team within 24 hours of receiving your order. Please confirm your address and all information before submitting your order at checkout.